About the service

DJI Care Refresh is a service package that allows you to replace a damaged product with a new one for a fee. It covers damage that occurs even through user error.

The service can be activated at any time - after 30 days from device activation, a video will need to be sent to DJI for verification .

The total operating period, including extensions, is 3 years,
and that's 6 substitutions!

For more information, see below.

Replacement cost 1

For DJI RS 4 Mini, the cost of each replacement under the DJI Care Refresh program is: PLN 199.

DJI Care Refresh (annual plan) provides two replacements.

DJI Care Refresh (2-year package) provides four replacement parts.

¹ If you contact the manufacturer directly, the replacement amount may change depending on the current exchange rate.

Possibility of extending the manufacturer's warranty 2

If you do not take advantage of the replacement option during the service period, DJI will extend your manufacturer's warranty for an additional year as part of your reward.

² Applies to the following models: DJI Action 2, DJI Osmo Action 3, DJI Osmo Action 4, DJI Osmo Mobile SE, DJI Osmo Mobile 6, DJI RS 3, DJI RS 3 Pro, DJI RS 3 Mini

How to activate DJI Care Refresh?

1 Visit the following website:
Activate DJI Care update

2. During the activation process, enter your Care Refresh code, device serial number, and your information.

2a. Once the activation time has expired, you will need to send a confirmation video to DJI . Once approved, the service should be activated within 72 hours.

3. The service will be activated and automatically assigned to your device. You will receive a confirmation of DJI Care Refresh activation via email.

How to use the service?

1. Report the repair to our service: DJI-ARS Service

Alternatively, you can report the defect on the DJI website and send the product in with a notification that you have DJI Care Refresh.

2. Once you receive a repair quote, decide whether you want to use it or request a replacement under the DJI Care Refresh program.

3. After selecting DJI Care Refresh, pay for the replacement – you will receive a new unit.

4. The replacement product will be delivered to you with priority and free shipping.

DJI Care Refresh Extension

The maximum duration of DJI Care Refresh, including renewal, is 3 years. If desired, purchase an additional one-year subscription.

Renewal is only possible with an annual package during the current package or within 15 days of the service expiration date.

We inform you that, based on the provisions of §5, points 5.6–5.7, the return or exchange of electronic codes and physical cards with a removed security coating or seal is not possible.

It is important to know

When choosing a DJI Care Refresh RS 4 Mini (annual plan), it’s important to understand how the plan fits your flying style and what it actually means for peace of mind when using your drone. Users often overlook the differences in coverage and what the service covers in real-world damage cases, so it’s a good idea to consider how often and in what conditions you use your drone.

• The package brings an additional sense of security when actively using the drone, especially if you often fly in diverse or unpredictable conditions.
• Damage coverage is not the same as a regular warranty – it includes repairs for certain damages, but any limitations on the number of replacements or deductibles may affect costs in a specific situation.
• Novice and recreational pilots can more easily try out new maneuvers or filming techniques by choosing this package, but they should familiarize themselves with the case reporting process and handling times.
• If you frequently transport or use your drone in the field, the extra protection reduces concerns about potential mechanical failures, but it's always wise to be mindful of physical and storage handling.

Source of editorial recommendations: general verifiable guidelines for product selection.

In practice

🟢 Daily hobby filming and spontaneous adventures

The package is very suitable for regular users who often take their drone with them on trips or travels, as the coverage significantly reduces worries in the event of minor accidents or technical complications.

🟡 Experimenting with more advanced maneuvers and learning to fly

The package provides additional security for beginners and those learning more advanced piloting techniques, but it is good to be aware of the limitations on the number of service reports during the coverage period.

🟢 Using a drone in different locations and in field conditions

Very suitable for users who frequently change flight locations - coverage can mitigate the financial consequences of possible damage during transport or in mountainous/off-road environments.

🔴 Professional, commercial use with high production requirements

The package is less suitable for fast-paced professional use or projects with higher flight frequency, where coverage range limitations can quickly become more significant.

Answers to frequently asked questions

Is the package tied to a specific drone serial number after activation?

Yes, after activation, the package is valid exclusively for the drone for which it was registered.

How many replacements or service treatments does the annual package include?

An annual package usually allows a limited number of treatments or exchanges in a certain period, and the exact number should be checked in the official terms and conditions of the package.

Does the package cover all types of drone damage?

Coverage applies to selected types of damage, so it is recommended to check the specific exclusions and limitations in the official package documentation before purchasing.

Does coverage start immediately after purchase?

Coverage begins after successful activation of the package on the selected drone.

Description updated: September 2026

Why buy from ENAA?

• The fastest in Slovenia – more than 95% of orders are delivered the next business day.
• The descriptions are designed neutrally, with a clear summary of functionality; the purchasing decision is always left to you.