Service protection with DJI Care Refresh

DJI Care Refresh is a service protection for your device that allows you to replace damaged equipment twice a year for a small additional fee. It covers, among other things, damage caused by collisions or water exposure. Damaged hardware will then be replaced with new or equivalent hardware. DJI Care Refresh can be activated once up to 30 days after activation (first start-up) of the device. Protection can also be extended - simply purchase an additional one-year package (up to two - up to 3 years in total). In addition, the official manufacturer's warranty is valid during the service period.

DJI Osmo Mobile 7P

For DJI Osmo Mobile 7P series devices, the cost of each replacement under the DJI Care Refresh program is PLN 55*.

*If the replacement amount is communicated directly to the manufacturer, it may change based on the current exchange rate.

Extended warranty

Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 7, Osmo Mobile 7P, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you do not use the Care Refresh service even once during its validity period, you will receive an additional year of warranty extension as a reward.

How to activate DJI Care Refresh

1 Activate the code at: https://support.dji.com/care/active .

2. During the activation process, you must provide the Care Refresh code, the device serial number (located directly on the product) and the details of the person activating the package (name, email address).

3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive a confirmation of DJI Care Refresh activation via email. Your equipment is now safe!

When an accident happens

1 The user reports a defect and sends the equipment to the DJI German service center with a notification that they have purchased the DJI Care Refresh service.

2) The user receives a repair quote and decides whether to have the repair/replacement paid for or via DJI Care Refresh.

3) After choosing DJI Care Refresh, the user pays the replacement cost and receives a second unit.

4. The replacement product will be delivered to the user with priority and free shipping.

DJI Care Refresh does not cover

1) Lost or partially lost equipment.

2) Stolen or abandoned product.

3) Accessories.

4) Intentional loss of product.

5) Damage to the casing that does not affect the operation of the product.

6) Direct or indirect damage caused by force majeure.

7) Defects that occur outside the DJI Care Refresh period.

8) Additional costs associated with upgrading the model and improving its performance.

9) Defects resulting from modifications not in accordance with the recommendations in the user manual or from the use of incompatible batteries and charger.

10) Defects resulting from the use of unauthorized accessories, batteries or software.

It is important to know

When choosing a DJI Care Refresh Osmo Mobile 7P (2-year package), it is crucial to understand what the additional warranty means in practice, depending on the type of use of the gimbal or mobile device stabilizer. It is also important to consider how this service differs from a classic warranty and for which risks or scenarios it makes sense. Before purchasing, we recommend that you consider in which circumstances additional protection would be most relevant for your device.

• The package covers certain unforeseen failures and damage, which is especially important for users who frequently use the gimbal in the field, in various weather conditions, or in travel situations.
• With additional protection, you can count on faster handling and lower repair or replacement costs in the event of certain damages, but it does not replace the basic responsibility for handling the device.
• In some places, the service claim process may vary in complexity or speed, so it is advisable to check in advance how the service process actually works within the DJI Care service.

Source of editorial recommendations: general verifiable guidelines for product selection.

In practice

🟢 For frequent use in the field

Very convenient – The package is especially useful for users who frequently transport and use the gimbal in different locations where there is a higher risk of mechanical damage.

🟡 Support for filming accidents

Suitable with limitations – The package provides coverage for certain types of accidents, but exceptions may apply to individual types of injuries or conditions, so it is recommended to read the terms of coverage carefully.

🟢 Quieter use on longer projects

Very convenient – The two-year service period allows you to use the device confidently on larger and longer projects where repair costs could jeopardize the implementation.

🟡 For occasional and gentle use

Suitable with limitations – If you use your device infrequently or in a safe, home environment, the extra protection may not provide as much added value compared to a regular warranty.

Answers to frequently asked questions

What does it mean that this is a two-year DJI Care Refresh package?

This means that the additional coverage service is valid for 24 months from activation and allows you to take advantage of the benefits offered by DJI Care Refresh during this period.

Can I use DJI Care Refresh in other countries?

The package is subject to DJI manufacturer's terms and conditions and is usually valid in areas where DJI service is officially available, but it is recommended to check coverage for each country individually.

Does the coverage include all types of damage to the Osmo Mobile 7P?

Coverage applies to certain types of damage or malfunctions that DJI lists in its terms of service – but it is not universal for all situations, so check carefully what is included beforehand.

How does the DJI Care Refresh service claim process work?

In the event of damage or malfunction, you must contact DJI Support and follow the official procedure, which may include registering the damage, sending the product in, and confirming the type of coverage.

Description updated: September 2026

Why buy from ENAA?

• ENAA achieves the shortest delivery times on average – more than 95% of orders are delivered the next business day.
• Descriptions and guides are designed in a neutral and transparent manner, making it easier to make an informed decision when purchasing additional protection for your devices.