Service protection with DJI Care Refresh

We send electronic codes from Monday to Friday between 8:00 AM and 4:00 PM to the email address you provided when placing your order.

DJI Care Refresh is a service protection for your device that allows you to replace damaged equipment twice a year for a small additional fee. It covers damage caused by, among other things, impacts or water contact. Damaged hardware will then be replaced with new or equivalent hardware. DJI Care Refresh can be activated once up to 30 days after activation (first start-up) of the device. Protection can also be extended - simply purchase an additional one-year package (up to two times - up to 3 years in total). In addition, the official manufacturer's warranty is valid for the duration of the service.

DJI Osmo Mobile 7P

For DJI Osmo Mobile 7P series devices, the cost of each replacement under the DJI Care Refresh program is PLN 55*.

*If the replacement amount is communicated directly to the manufacturer, it may change based on the current exchange rate.

Extended warranty

Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 7, Osmo Mobile 7P, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you do not use the Care Refresh service even once during the validity period, you will receive an additional year of warranty extension as a reward.

How to activate DJI Care Refresh

1 Activate the code at: https://support.dji.com/care/active .

2. During the activation process, you must provide the Care Refresh code, the device serial number (located directly on the product) and the details of the person activating the package (name, email address).

3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive a confirmation of DJI Care Refresh activation via email. Your equipment is now safe!

When an accident happens

1 The user reports a defect and sends the equipment to the DJI German service center with a notification that they have purchased the DJI Care Refresh service.

2) The user receives a repair quote and decides whether to have the repair/replacement paid for or via DJI Care Refresh.

3) After choosing DJI Care Refresh, the user pays the replacement cost and receives a second unit.

4. The replacement product will be delivered to the user with priority and free shipping.

DJI Care Refresh does not cover

1) Lost or partially lost equipment.

2) Stolen or abandoned product.

3) Accessories.

4) Intentional loss of product.

5) Damage to the casing that does not affect the operation of the product.

6) Direct or indirect damage caused by force majeure.

7) Defects that occur outside the DJI Care Refresh period.

8) Additional costs associated with upgrading the model and improving its performance.

9) Defects resulting from modifications not in accordance with the recommendations in the user manual or from the use of incompatible batteries and charger.

10) Defects resulting from the use of unauthorized accessories, batteries or software.

It is important to know

DJI Care Refresh Osmo Mobile 7P (annual package) is intended as an additional service for your Osmo Mobile equipment, so it is important to consider its actual purpose and practical limitations before purchasing. The package is primarily intended to quickly resolve unexpected situations during use, but its effect is most noticeable if you use the Osmo Mobile 7P frequently or in dynamic environments. Pay particular attention to how the service aligns with your photography habits and intensity of use.

• The package enables easier and faster replacement or service of the product in the event of unforeseen problems, which brings more peace of mind during intensive field use.
• In practice, the additional cost of the package means the most to those users who really use the Osmo Mobile 7P for video production or travel recording - for occasional users, the added value may be less pronounced.
• We advise you to check the terms and conditions of the package for your specific device and any restrictions on using the service during the season before making a decision.

Source of editorial recommendations: general verifiable guidelines for product selection.

In practice

🟢 Frequent use of gimbal when traveling

The package is very suitable for users who often use the Osmo Mobile 7P while traveling or in more demanding recording conditions, as it allows for faster resolution of damage or malfunctions.

🟡 Occasional or home use

The package is suitable with limitations, as with infrequent or moderately gentle use, the additional protection often does not come into play - the decision in this case is primarily a matter of personal sense of security.

🔴 Use with an incompatible or older device

The package is less suitable if your device is not an Osmo Mobile 7P or if the verified terms of use of the service are not met; we recommend a careful compatibility check.

Answers to frequently asked questions

Can I use the DJI Care Refresh package on all Osmo Mobile devices?

The package is intended exclusively for the Osmo Mobile 7P model - it is not valid on other models.

Is it possible to take advantage of multiple replacements or repairs in one year?

The number of replacements or repairs during the annual plan period is determined by the DJI Care Refresh terms and conditions; please check the official terms and conditions before purchasing.

Is preserving the original packaging important for claiming a replacement?

Some procedures require return in the original packaging - we recommend that you keep the packaging until the service expires.

Description updated: September 2026

Why buy from ENAA?

• More than 100 buying guides at ENAA help you make a smart decision when choosing additional services for your photography equipment.
• Top-rated customer support ensures your service questions are addressed quickly and provides additional protection.