Service protection with DJI Care Refresh

DJI Care Refresh is a service protection for your device that allows you to replace damaged equipment twice a year for a small additional fee. It covers, among other things, damage caused by collisions or water exposure. Damaged hardware will then be replaced with new or equivalent hardware. DJI Care Refresh can be activated once up to 30 days after activation (first start-up) of the device. Protection can also be extended - simply purchase an additional one-year package (up to two - up to 3 years in total). In addition, the official manufacturer's warranty is valid during the service period.

DJI Osmo Mobile 7

For DJI Osmo Mobile Series 7 devices, the cost of each replacement under the DJI Care Refresh program is PLN 39*.

*If the replacement amount is communicated directly to the manufacturer, it may change based on the current exchange rate.

Extended warranty

Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 7, Osmo Mobile 7P, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you do not use the Care Refresh service even once during the validity period, you will receive an additional year of warranty extension as a reward.

How to activate DJI Care Refresh

1 Activate the code at: https://support.dji.com/care/active .

2. During the activation process, you must provide the Care Refresh code, the device serial number (located directly on the product) and the details of the person activating the package (name, email address).

3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive a confirmation of DJI Care Refresh activation via email. Your equipment is now safe!

When an accident happens

1 The user reports a defect and sends the equipment to the DJI German service center with a notification that they have purchased the DJI Care Refresh service.

2) The user receives a repair quote and decides whether to have the repair/replacement paid for or via DJI Care Refresh.

3) After choosing DJI Care Refresh, the user pays the replacement cost and receives a second unit.

4. The replacement product will be delivered to the user with priority and free shipping.

DJI Care Refresh does not cover

1) Lost or partially lost equipment.

2) Stolen or abandoned product.

3) Accessories.

4) Intentional loss of product.

5) Damage to the casing that does not affect the operation of the product.

6) Direct or indirect damage caused by force majeure.

7) Defects that occur outside the DJI Care Refresh period.

8) Additional costs associated with upgrading the model and improving its performance.

9) Defects resulting from modifications not in accordance with the recommendations in the user manual or from the use of incompatible batteries and charger.

10) Defects resulting from the use of unauthorized accessories, batteries or software.

It is important to know

DJI Care refresh Osmo Mobile 7 (2-year package) - the card is a dedicated product that is not directly related to the core functionality or features of the Osmo Mobile 7 drones or gimbals, but rather serves as additional support for DJI device users. It is crucial to understand how this package complements the experience with your device, where it brings value, and what limits and conditions it brings in practice.

• It is a standalone service (not a physical product) that provides additional security in the event of a sudden failure or damage to your device - before making a decision, check whether your Osmo Mobile 7 is still within the conditions for activation.
• The package is valid for a limited time and must be activated within a certain period after purchasing the device; before purchasing, please pay attention to any time windows for redeeming the card, as a delay may mean losing the opportunity to activate.
• For brand new gimbals, obtaining this package is optimal, while for older or already used devices, it is worth checking in advance the possibility of inclusion - the procedure and conditions are clearly defined by the manufacturer DJI.
• When purchasing, consider how you will actually use your Osmo Mobile – users who shoot frequently in the field or in more challenging conditions can better benefit from the additional coverage in practice.

Source of editorial recommendations: general verifiable guidelines for product selection.

In practice

🟢 For users who often shoot in the field

The service is very suitable for Osmo Mobile 7 users who are often on the go or film in different environments, as it allows for quick assistance and repair in the event of sudden damage.

🟡 For occasional or home users

The package is useful, but the benefits will be less noticeable if you only use the gimbal occasionally, due to the lower likelihood of damage and malfunction.

🔴 Use on devices other than Osmo Mobile 7

The service is not suitable for other models or products from other manufacturers, as it is tied exclusively to the Osmo Mobile 7 and is not transferable to other devices.

Answers to frequently asked questions

Can I activate DJI Care refresh Osmo Mobile 7 (two-year package) on any Osmo Mobile 7?

Activation is only possible on new or previously unactivated Osmo Mobile 7 devices, in accordance with DJI's terms and conditions.

What do I get by choosing a two-year package compared to a one-year one?

The two-year package extends the coverage period and the possibility of taking advantage of additional repairs within two years after activation.

Can this package be used with other DJI devices or older Osmo Mobile models?

No, the package is only valid for a specific model – Osmo Mobile 7.

When do I need to activate my card after purchase?

It is recommended to activate it as soon as possible after purchasing the device, as there are limitations on when this is possible; details are specified in DJI's terms and conditions.

Description updated: September 2026

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