Service protection with DJI Care Refresh

DJI Care Refresh is a service protection for your device that allows you to replace damaged equipment twice a year for a small additional fee. It covers, among other things, damage caused by collisions or water exposure. Damaged hardware will then be replaced with new or equivalent hardware. DJI Care Refresh can be activated once up to 30 days after activation (first start-up) of the device. Protection can also be extended - simply purchase an additional one-year package (up to two - up to 3 years in total). In addition, the official manufacturer's warranty is valid during the service period.

DJI Osmo Mobile 7

For DJI Osmo Mobile Series 7 devices, the cost of each replacement under the DJI Care Refresh program is PLN 39*.

*If the replacement amount is communicated directly to the manufacturer, it may change based on the current exchange rate.

Extended warranty

Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 7, Osmo Mobile 7P, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you do not use the Care Refresh service even once during its validity period, you will receive an additional year of warranty extension as a reward.

How to activate DJI Care Refresh

1 Activate the code at: https://support.dji.com/care/active .

2. During the activation process, you must provide the Care Refresh code, the device serial number (located directly on the product) and the details of the person activating the package (name, email address).

3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive a confirmation of DJI Care Refresh activation via email. Your equipment is now safe!

When an accident happens

1 The user reports a defect and sends the equipment to the DJI German service center with a notification that they have purchased the DJI Care Refresh service.

2) The user receives a repair quote and decides whether to have the repair/replacement paid for or via DJI Care Refresh.

3) After choosing DJI Care Refresh, the user pays the replacement cost and receives a second unit.

4. The replacement product will be delivered to the user with priority and free shipping.

DJI Care Refresh does not cover

1) Lost or partially lost equipment.

2) Stolen or abandoned product.

3) Accessories.

4) Intentional loss of product.

5) Damage to the casing that does not affect the operation of the product.

6) Direct or indirect damage caused by force majeure.

7) Defects that occur outside the DJI Care Refresh period.

8) Additional costs associated with upgrading the model and improving its performance.

9) Defects resulting from modifications not in accordance with the recommendations in the user manual or from the use of incompatible batteries and charger.

10) Defects resulting from the use of unauthorized accessories, batteries or software.

It is important to know

Before choosing the DJI Care Refresh Osmo Mobile 7 (annual package), it is worth considering whether the way and frequency of use of your stabilizer really justify the additional investment in protection. Many users overlook the long-term benefits of this package, especially for active use in the field, but there are also limitations that are worth knowing before purchasing.

• The annual plan covers the cost of accidents and damage, but is only available for the Osmo Mobile 7 device — it cannot be transferred to other models or older devices.
• The service makes the most sense for users who frequently use the gimbal in dynamic situations, while traveling, or for more intensive video creation, as in these cases the risk of damage and wear increases significantly.
• Since this is a digital package, activation is only possible with a new or not yet activated device; existing damage or errors cannot be retroactively applied.
• Any exchange or repair through Care Refresh requires a confirmation process, which can sometimes mean temporary unavailability of the device.

Source of editorial recommendations: general verifiable guidelines for product selection.

In practice

🟢 For frequent gimbal users in the field

Highly recommended – if you frequently use the Osmo Mobile 7 on trips or events where there is a higher chance of damage, the package makes it easier to manage unexpected repair costs.

🟡 Occasional or home use

Suitable with limitations – if you use the gimbal infrequently and almost exclusively in a controlled environment, the extra protection probably doesn't add that much value.

🔴 Compatibility with other models or older devices

Less suitable – the package is not designed for older versions of the Osmo Mobile or other DJI devices, so it does not offer protection outside of the selected model.

Answers to frequently asked questions

Can I also purchase the DJI Care Refresh package for a used Osmo Mobile 7?

The package can only be activated on a new or previously unactivated Osmo Mobile 7. The service does not apply to used or already activated devices.

Is it possible to exchange the device through the package even in case of minor scratches or wear?

Replacement or repair is usually claimed for more serious damage that affects functionality. Aesthetic damage (minor scratches) is not covered by standard coverage.

How many times can I use the service within a year?

Multiple service activations are possible depending on the terms of the package, but you can check the official documentation or contact support for details.

Description updated: September 2026

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