Service protection with DJI Care Refresh

We send electronic codes from Monday to Friday between 8 am and 4 pm to the email address you provided when placing your order.

DJI Care Refresh is a service protection for your device that allows you to replace damaged equipment twice a year for a small additional fee. It covers damage caused by, among other things, impacts or water contact. Damaged hardware will then be replaced with new or equivalent hardware. DJI Care Refresh can be activated once up to 30 days after activation (first start-up) of the device. Protection can also be extended - simply purchase an additional one-year package (up to two times - up to 3 years in total). In addition, the official manufacturer's warranty is valid for the duration of the service.

DJI Osmo Mobile 7

For DJI Osmo Mobile Series 7 devices, the cost of each replacement under the DJI Care Refresh program is PLN 39*.

*If the replacement amount is communicated directly to the manufacturer, it may change based on the current exchange rate.

Extended warranty

Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 7, Osmo Mobile 7P, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you do not use the Care Refresh service even once during the validity period, you will receive an additional year of warranty extension as a reward.

How to activate DJI Care Refresh

1 Activate the code at: https://support.dji.com/care/active .

2. During the activation process, you must provide the Care Refresh code, the device serial number (located directly on the product) and the details of the person activating the package (name, email address).

3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive a confirmation of DJI Care Refresh activation via email. Your equipment is now safe!

When an accident happens

1 The user reports a defect and sends the equipment to the DJI German service center with a notification that they have purchased the DJI Care Refresh service.

2) The user receives a repair quote and decides whether to have the repair/replacement paid for or via DJI Care Refresh.

3) After choosing DJI Care Refresh, the user pays the replacement cost and receives a second unit.

4. The replacement product will be delivered to the user with priority and free shipping.

DJI Care Refresh does not cover

1) Lost or partially lost equipment.

2) Stolen or abandoned product.

3) Accessories.

4) Intentional loss of product.

5) Damage to the casing that does not affect the operation of the product.

6) Direct or indirect damage caused by force majeure.

7) Defects that occur outside the DJI Care Refresh period.

8) Additional costs associated with upgrading the model and improving its performance.

9) Defects resulting from modifications not in accordance with the recommendations in the user manual or from the use of incompatible batteries and charger.

10) Defects resulting from the use of unauthorized accessories, batteries or software.

It is important to know

Before purchasing the DJI Care Refresh package for the Osmo Mobile 7, it is crucial to understand how this service affects the long-term use of the device and what value it brings to different user profiles. The biggest practical consideration is in which cases this annual package really justifies the additional investment and which circumstances require more attention.

• The package brings the most useful value to active users who shoot outdoors or frequently move the device between locations, as it can significantly reduce the time without a working device in the event of unforeseen failures.
• For less frequent use, or for those who use their equipment exclusively in safe, static conditions, the ratio between additional costs and expected functionality is not always optimal.
• The service includes support for some common issues, but it does not cover all types of problems; it is wise to carefully check the terms and conditions and the forms of replacement or repair provided before purchasing.

Source of editorial recommendations: general verifiable guidelines for product selection.

In practice

🟢 Intensive field use

The service is well suited for those who regularly use the Osmo Mobile 7 in different locations and in dynamic circumstances, as the additional coverage reduces worries about sudden breakdowns or damage.

🟡 Occasional recording in a home environment

The package is suitable with limitations, as the possibility of using the coverage is lower for occasional and predominantly stationary use; this decision makes sense especially if you want complete peace of mind in the event of unexpected problems.

🔴 Completely basic or just occasional use

The service is less suitable for those who use the device rarely or only occasionally, as the additional costs quickly outweigh the potential benefits in relation to the low probability of failures.

Answers to frequently asked questions

Does the package connect directly to your device?

Yes, package activation is tied to an individual Osmo Mobile 7 serial number.

What does the service include in the event of an injury?

The service provides certain forms of repair or replacement under the terms and conditions set by the manufacturer.

Can you purchase the package later?

The conditions for purchasing the package and the period during which it can be activated are set by the manufacturer; it is recommended to check the validity in a timely manner.

Description updated: September 2026

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