DJI Care Refresh Service Coverage

DJI Care Refresh is a service coverage for your device that provides you with two replacements of damaged equipment within one year for a small additional fee. It covers damage caused by collisions, water contact, and other damage. In the event of damage, the equipment will be replaced with a new or equivalent unit. You can activate DJI Care Refresh within 30 days of device activation (initial setup). You can also extend the coverage by purchasing an additional annual package (up to two times, for a total of 3 years). In addition, the official manufacturer's warranty remains valid throughout the service period.

DJI RS 3 Pro

For DJI RS 3 Pro series devices, the cost of each replacement covered by DJI Care Refresh is PLN 345.*

*In the case of direct submission to the manufacturer, replacement costs may vary depending on the current exchange rate.

Extended warranty

Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also receive additional benefits. If you do not take advantage of the exchange option during the Care Refresh period, you will receive an additional year of extended warranty as a reward.

Activating DJI Care Refresh

1. Activate the code at: https://support.dji.com/care/active .
2. During the activation process, provide the Care Refresh code, the device serial number (located on the product itself), and the activating person's details (name, email address).
3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive a confirmation of DJI Care Refresh activation via email. Your equipment is now protected!

In case of an accident

1. The user reports the problem and sends the equipment to DJI German service with a notification that it is a DJI Care Refresh warranty.
2. The user receives an estimate of the repair cost and decides whether to have the repair/replacement carried out at their own expense or through DJI Care Refresh.
3. If the user chooses DJI Care Refresh, they pay the replacement cost and receive another unit.
4. The replacement product is delivered to the user immediately with free shipping.

DJI Care Refresh Coverage Exclusions

1) Lost or partially lost equipment.
2) Stolen or abandoned products.
3) Accessories.
4) Intentional loss of product.
5) Cosmetic damage that does not affect the functionality of the product.
6) Direct or indirect damage caused by force majeure.
7) Damage that occurs after the DJI Care Refresh coverage period.
8) Additional costs associated with upgrades or performance improvements.
9) Damage resulting from unauthorized modifications not in accordance with the instructions in the user manual, or the use of incompatible batteries and chargers.
10) Damage caused by the use of unauthorized accessories, batteries or software.

Option to extend coverage*

Users also have the option to extend their coverage for up to 3 years by simply purchasing an additional annual package.

• If you have a DJI Care Refresh annual plan, you can extend your coverage twice by purchasing two additional annual plans: annual plan + annual plan + annual plan .
• If you have a two-year plan, you can extend your coverage once by purchasing one additional annual plan: two-year plan + annual plan .

Note: It is not possible to extend coverage by purchasing an additional 2-year package.

To be eligible for coverage extension, certain conditions must be met:

• You can purchase DJI Care Refresh in one of the following versions: DJI Care Refresh Annual Package / DJI Care Refresh 2-Year Package / DJI Care Refresh Annual Package and DJI Care Refresh+ Annual Package / DJI Care Refresh Annual Package and Additional Annual Package (Extension).
• The validity period of the purchased DJI Care Refresh service has not expired or has expired within the last 15 days.

It is important to know

Before purchasing the DJI Care Refresh 1-Year Package for DJI RS 3 Pro, it's important to understand how the service will complement your experience with one of DJI's most advanced gimbals. This type of protection has the greatest practical impact in intensive or professional use, as it covers repair costs in the event of accidents or breakdowns. Before making a choice, it's worth considering whether you really need the extra security against unexpected expenses.

• DJI Care Refresh is only valid for the compatible device model and is tied exclusively to it; please check the exact compatibility with your stabilizer before making your selection.
• In practice, the service makes the most sense where equipment is frequently exposed to the risk of damage (e.g. field filming, events, on-location production).
• To fully utilize the product, the activation process must be completed within the prescribed period after purchasing the device - ignoring this may prevent you from exercising your rights later.

Source of editorial recommendations: general verifiable guidelines for product selection.

In practice

🟢 Use in professional video production

For users who film daily or perform professional services with the DJI RS 3 Pro, the package makes a lot of sense, as it reduces financial risk in the event of an accident with the equipment in the field.

🟢 Intensive field use

When the stabilizer is frequently transported or used in more demanding environments, it provides additional protection against repair costs due to sudden failures or accidental damage.

🟡 Occasional or hobby use

For occasional and careful use, where the risk of damage is significantly lower, the cost of the package is probably not fully utilized; the decision is more individual.

Answers to frequently asked questions

Can I use this card with any DJI gimbal?

No, the card is tied exclusively to the DJI RS 3 Pro model and is not compatible with other devices.

When do I need to activate the DJI Care Refresh package?

The package must be activated within the deadline specified by the manufacturer - immediately after purchase or within an agreed time period, otherwise the warranty cannot be used.

Does the service cover all types of stabilizer damage?

Some types of damage or situations may not be covered; please check the DJI Care Refresh terms for your model for the exact scope of coverage.

What happens after one year?

After the period expires, you must purchase a new package for continued protection, as this card is valid for one year and does not automatically renew.

Description updated: September 2026

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